We challenge you to find another computer consulting
firm in Southeast Michigan/Northwest Ohio that would dare to make
these promises:
1. We’ll Respond Within 60-minutes or Less
- Guaranteed.
When you call us with a computer problem during normal
business hours, we guarantee that your phone call will be either
answered immediately or returned within 60 minutes or less by an
experienced technician who can help. If we fail to respond within
that time frame, the work is free.
2. Lightning Fast Repairs.
You should not have to wait around all day for your computer
to be repaired. We understand how important your computer network is
to you; that is why we offer our remote support services. Thanks to
this service, we can securely access your computer network via the
Internet so you don’t have to wait around for a technician to show
up. If we can’t fix it remotely, we’ll dispatch a technician the
same day.
3. No Geek Speak.
You deserve to get answers to your questions in PLAIN
ENGLISH. Our technicians will not talk down to you or make you feel
stupid because you don’t understand their “geek speak”.
4. 100% Unconditional Satisfaction
Guarantee.
You deserve complete satisfaction with our products and
services. We will do whatever it takes to make you happy. No
hassles, no problems.
5. No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network
or your data. Before we start working on your computer or network,
we will evaluate your problem and alert you to any potential risks
involved in fulfilling your job. If there are any risks, they will
be explained in full, and your authorization and agreement will be
obtained before the work commences. You can also choose to have your
data backed up before we start any work on your machine.
6. All Projects Completed On Time and On
Budget.
When you hire us to complete a project, we won’t nickel and
dime you with “unforeseen” or “unexpected” charges. Some incompetent
or unethical technicians will do this because they haven’t properly
planned or researched the project, OR they use it as a way to
extract more money from you. Either way, we don’t feel that is
correct or ethical. That’s why we guarantee all projects to be done
ON TIME with no excuses.
7. Accurate Billing - Guaranteed.
Every bill you receive from us is guaranteed to be accurate
and detailed. You’ll know exactly what you are paying for, and ALL
charges will be pre-approved by you. No more one-line “mystery”
bills that don’t outline what you are paying for.
8. Never more than you need.
We understand that computer budgets are tight for our
clients, which is why we never recommend "bleeding edge"
technologies. We will research your application, develop a system
that will meet your current and future needs, and make sure you get
the most "bang for your buck" from every project we implement.
